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Refund & Cancellation Policy

Last updated: Oct 02, 2024

At Annapurna Food, we strive to provide the best service possible. We understand that sometimes plans change, so we've created this Refund & Cancellation Policy to address such situations.

1. Cancellations

Single Meal Orders

  • Cancellations made at least 2 hours before the scheduled delivery time will receive a full refund.
  • Cancellations made less than 2 hours before the scheduled delivery time are not eligible for a refund.

Subscription Plans

  • For daily, weekly, or monthly subscription plans, cancellations must be made at least 24 hours before the next scheduled delivery.
  • Refunds will be processed for the remaining unused days of the subscription.

2. Refunds

Eligibility for Refunds

Refunds may be issued in the following cases:

  • Food quality issues (must be reported within 2 hours of delivery)
  • Incorrect order fulfillment
  • Significant delay in delivery (more than 1 hour from the promised time)

Refund Process

  • Eligible refunds will be processed within 5-7 business days.
  • Refunds will be made to the original payment method used for the order.

3. Modifications to Orders

  • Modifications to single meal orders can be made up to 2 hours before the scheduled delivery time.
  • For subscription plans, modifications for the next day's meal must be made before 8 PM the previous day.

4. No-show Policy

  • If you are not available to receive your order at the specified delivery time and location, we will wait for a maximum of 15 minutes.
  • After 15 minutes, the order will be marked as delivered, and no refund will be issued.

5. Special Circumstances

We understand that unforeseen circumstances may arise. In such cases, please contact our customer support team, and we will do our best to accommodate your needs.

6. Contact Us

For any questions or concerns regarding this Refund & Cancellation Policy, please contact our customer support team using the information provided on our Contact Us page.

Annapurna Food reserves the right to modify this policy at any time. Any changes will be effective immediately upon posting on our website.